CALL MANAGEMENT PRODUCTS,Quecall,Call Sequencer,Toll Restricter,2 Line Call Sequencer,4 Line Call Sequencer,12 Line Call Sequencer,2 Line Call Queue,2 Line Call Que,4 Line Call Queue,4 Line Call Que


	^{CALL MANAGEMENT PRODUCTS}
	Service Observation Unit Allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.
	2-Line Call Sequencer Answers a second line on a specified number of rings and play a user recorded greeting. The caller will then be held until the receiving party is free to take the call
	6-Line Call Sequencer When answered, your customers will hear your personally recorded business greeting and then places the call on hold
	12-24 Line Call Sequencer No matter how small your business, projecting the right image is important. Build your company's image with this twelve line call sequencer
	10 or 30 Line Call Monitoring Units Easily monitor calls from your telephone and when necessary, join in on the call to offer assistance.
	Promotion-On-Hold Announcer Digital announcer/recorder w/ built in 2 watt amplifier
	Toll Restrictor Prevent Long Distance Abuse with a Programmable Toll Restrictor
	Music/Message-On-Hold Available for PBX & NON-PBX Telephones
	Visual Ring Indicator Provides line status and message waiting indication
	Message Waiting Indicator Provides visual lamp indication of message waiting and ringing
	Phone Strobe Flasher w/ringer Amplified ringer with strobe light

Service Observation Unit $475.00

Product Installation & Specifications

Add Silent Observation to Most Phone Systems

The SO-24 Silent Service Observation unit allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.

Stations are monitored silently, however a supervisor may quickly enter the conversation dialing a "_*". A cassette recorder output permits selective recording by simply dialing a "9". Alternatively, all monitored conversations may be recorded.

Each SO-24 Service Observation unit provides access to 24 analog stations or lines simply by dialing a two-digit code from the supervisory phone. Additional SO-24 units may be installed for larger systems.

Applications

	Telemarketing Centers
	Direct Sales Outlets
	Travel Agencies
	Customer Service Departments
	Airline Employment Services
	Collection Agencies
	Credit Bureaus
	Insurance Companies

Features

	Compatible with analog loop or ground start lines as well as analog PBX/KSU stations
	Connect one or two SO-24's to an unused systems line input or to a dedicated single line phone
	Built-in talk assist
	Cassette recorder output
	Automatic gain control equalizes in and outbound conversation levels
	Configurable for digital phones (requires an extra pair of wires for each phone handset)
	One year warranty
	Made in the USA

Specifications

	Power: 12OV AC / 12 V DC 500 mA UL listed adapter
	Dimensions: 210 mm x 159 mm x 45 mm (8.25" x 6.25" x 1.75")
	Shipping Weight: 1.36 kg (3 lbs.)
	Environmental: 0° C to 82° C (32° F to 90° F) with 5% to 95% non-condensing humidity
	Connections: (1) RJ-21X female jack, (1) 3.5 mm (1/8") audio jack, (1) 2.4 mm (3/32") tape control jack

Improve your Call Center's Efficiency with Live Monitoring

CM10 Tech Specs CM30 Tech Specs

Overview

Overview

Dees' service observing units provide complete call monitoring and talk assist capabilities. They are compatible with almost any analog telephone system, e.g., CENTREX, PBX or Key System lines. Available in two versions, Model CM-10 monitors up to 10 lines and CM-30 monitors up to 30 lines.

To monitor lines, assign a supervisor's telephone set and numbers for those lines you wish to monitor. Then, using the supervisor's set, dial the numbers for the line you want to monitor. You may move from one set to another by either hanging up and then dialing the new number, or by dialing the pound button (#) and then the new number. When the line is being monitored, nothing can be heard by the parties on the lines. However, if preferred, an optional Alert Tone can be turned on to indicate to the conversing parties that the line is being monitored.

The CM-10 and CM-30 have a built in Talk Assist feature to allow the supervisor to enter into a call whenever necessary. It is easy to activate. The observer simply presses the asterisk button (*) on his or her phone set. No add-on products are required for this feature.

As your business grows, the CM-30 can grow with you. The CMX-300 Service Observing Expander will expand your system to monitor up to 90 lines in increments of 30 lines per unit. Installing the Dees' service observing units is easy and consists of tying down the cross connects of the CM-30 or CM-10 to those lines you wish to observe. Both units operate on a 24 VDC unfiltered power supply. Both units can be ordered with a power supply.

Installation

Applications

If you are in the kind of business where your survival and success is dependent on your sales and service representatives making effective use of the telephone to reach the marketplace, the Dees’ service observing units will be invaluable to you. Ideally suited to telemarketing firms, sales order desks, technical support desks, customer service departments, service departments, etc. With the CM-10 or CM-30 installed, you can monitor any or all calls made by your sales and support staff from your telephone set whenever you want. These units are also ideal for training purposes. During a training session, if a trainee gets into difficulty during a call, you can activate the Talk Assist feature and join in on the call to help. If you prefer to let the callers know that they are being monitored, activate the Alert Tone option.

CMX300 Expander

Service Observing Expansion Unit, 30 lines - expands the CM30 in increments of 30 lines. Each CMX300 provides an additional 30 lines to the basic 30 lines provided by the CM-30. You may add up to two Model CMX-300s which will allow you to monitor up to a total of 90 lines. All the standard features of the CM-30 are maintained when using the CMX-300. You can add the CMX-300 to an existing installation without disconnecting the service of the CM-30. No extra power supply unit is required.

Features

	Available in 10 and 30 line capacity units
	30 line version (CM-30) is expandable up to 90 lines using the CMX-300
	Compatible with analog Centrex, PBX or Key System lines
	Built-in Talk Assist option included
	Silent observing with optional Tone Alert provided
	Connector zed interface
	Can be wall mounted
	Operates from a 24 VDC unregulated power supply

TMS- 2 LINE Call Sequencer $170.00

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APPLICATIONS

FEATURES

SPECIFICATIONS

Give Your Small and Home Office a Professional Image!

No matter how small your business, projecting the right image is important. Build your company's image with this 2-Line Call Sequencer.

In the day mode, the TMS-2 answers calls while you are busy or on another line. After your personally recorded, professional greeting has been announced, the TMS-2 holds the caller until you are available to take the call. Music on hold can be provided from a radio or another audio source.

In the night mode, the TMS-2 allows your answering machine to answer either line. The LED indicator displays which mode is in use (Day or Night) and indicates which line is on hold. A volume adjustable beep tone and ringer also indicate which line is on hold or ringing.

Specifications

	Power: 120V AC / 12 V DC 500 mA UL listed adapter (provided).
	Dimensions: 12 cm x 7 cm x 3.5 cm (4.75" x 2.75" x 1.38").
	Weight: 723 g (1 lb. 9.5 oz).
	Connections: RJ-14 modular jack and 3.5 mm audio jack.
	Sampling Rate: 64 K (equivalent).
	Message Length: 16 seconds maximum.
	Environmental: 0° to 32° C (32° to 90° F) with 5% to 95% non-condensing humidity.

Applications

	Small Offices / Home Offices (SOHO) where a professional image is important.
	Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
	City desk and parts counters with limited personnel to cover incoming calls.

Features

	Locally or remotely programmable
	16 seconds of high quality message memory
	Non-volatile E² memory (programming and message will not be lost during power outage)
	Day or Night mode operation
	Volume adjustable ringer and "On Hold" alert
	Programmable ring delay from 1 to 9
	Music or promotion on hold input
	User programmable security code for programming
	Simple modular installation
	One year warranty
	Made in the USA

TMS-6 LINE CALLSEQUENCER $979.00

Product Installation & Specifications

APPLICATIONS

FEATURES

SPECIFICATIONS

Answer All Calls Promptly and Professionally

No matter how small your business, projecting the right image is important. Build your company's image with this 6-line call sequencer.

In the day mode, the TMS-6X answers calls while your receptionist is busy or on the phone. When answered, your customers will hear your personally recorded business greeting and then places the call on hold. Music on hold can be provided from a radio or any other audio source. The TMS-6X holds the caller until you are available to take the call. In the night mode, the TMS-6X answers all calls, plays a message, and hangs up.

Features

	Locally or remotely programmable
	32 seconds of high quality message memory (expandable to 2 minutes with DRAM-1M)
	Day or Night mode operation
	Programmable ring delay
	Music or promotion on hold input
	User programmable security code for programming
	Volume adjustable ringer
	Works with loop or ground start lines
	Simple modular installation
	One year warranty
	Made in the USA

Applications

	All Offices where a professional image is important.
	Operator back-up, eliminates ring-no answer.
	Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
	City desk and parts counters with limited personnel to cover incoming calls.
	Multi-line, remote access to audio sources such as church services and radio stations.
	Multi-line, barge-in announcer when used with MDA-KIT*

Specifications

	Power: 120V AC / 13.8 V AC 1.25 A UL listed adapter (provided)
	Dimensions: 159 mm x 156 mm x 64 mm (6.25" x 6.15" x 2.5")
	Weight: 1.81 kg (4 lbs.)
	Connections: (2) RJ25 modular jacks, (2) 3.5 mm audio jack, (1) handset jack, (1) RJ11 SQRG-12 jack
	Sampling Rate: 32 K
	Message Length: 32 seconds, expandable to 2 minutes using DRAM-1M memory expansion kit
	Environmental: 0° to 32° C (32° to 90° F) with 5% to 95% non-condensing humidity
	Battery Backup: (1) Ni-MH rechargeable 9V battery included (15 minute memory back-up)

Product Installation & Specifications

Answer All Calls Promptly and Professionally

No matter how small your business, projecting the right image is important. Build your company's image with this 12-24 line call sequencer.

In the day mode, the TMS-12A answers calls while your receptionist is busy or on the phone. When answered, your customers will hear your personally recorded business greeting and then places the call on hold. Music on hold can be provided from a radio or any other audio source. For a truly professional image, with the DVA-2WA Promotion On Hold Announcer can also be added. The TMS-12A holds the caller until you are available to take the call.

In the night mode, the TMS-12A answers all calls, plays a message, and hangs up.

Applications

	All Offices where a professional image is important.
	Operator back-up, eliminates ring-no answer.
	Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
	City desk and parts counters with limited personnel to cover incoming calls.
	Multi-line, remote access to audio sources such as church services and radio stations.

Features

	Locally or remotely programmable
	32 seconds of high quality message memory (expandable to 2 minutes with DRAM-1M)
	Day or Night mode operation
	Programmable ring delay
	Music or promotion on hold input
	User programmable security code for programming
	Volume adjustable ringer
	Works with loop or ground start lines
	Simple modular installation
	One year warranty
	Made in the USA

Product Installation & Specifications

Promote Your Business While Your Customers Hold!

The DVA-2WA is a digital announcer/recorder with a built in 2 watt amplifier. Designed to provide music and promotion on hold, the DVA-2WA can playback in a continuous loop or alternate between promotions and an auxiliary music source at 2 second to 30 minute intervals. Any number of multiple messages may be recorded.
The announcer comes with four professionally pre-recorded promotion on hold pacifier messages, as well as, power supply and cabling for an easy plug and play installation.

The output of the DVA-2WA may also be connected directly to loudspeakers with messages repeated in timed intervals or played at the push of a button for museum displays, information booths, point of interest locations, etc.

The DVA-2WA’s non-volatile memory eliminates the need for batteries or costly built in tape decks. This provides the convenience of recording at the shop or professional studio and then shipping to the installation site.

Applications

On-hold promotion messages and background-music

Non-volatile message repeater for...
- Museum and information displays
- Car rental "Leave the keys in the ignition..."
- Airport "Loading and unloading only..."
- Smoking "This is a non-smoking building..."
- Amusement Parks "Please keep your hands in the vehicle at all times..."

Features

7.5 minutes of user record able memory

Select from user recorded messages or four pre-recorded on-hold pacifier messages

Three playback options: on demand, continuous, and timed intervals

Non-volatile memory (no batteries required)

Built-in 2 watt amplifier to connect directly to speakers

Record from carbon handset, tape, CD, PC sound card or any line level device

600 ohm audio output for high wattage amplifiers

Multiple message capabilities (total number of messages only limited to maximum record time)

AGC (Automatic Gain Control) for trouble free recording

Auxiliary audio (MOH) input for between message background music

Remote trigger input for on-demand playback from a remote contact closure

Press and hold play mode

Status LED for record and playback indication

Master and auxiliary input volume controls

I.O. communications port (allows only one DVA-2WA to announce at a time)

One year warranty

Made in the USA

Specifications

Power: 120V AC/12V DC, 500mA adapter provided

Dimensions: 133mm x 89mm x 44mm (5.25" x 3.5" x 1.75")

Shipping Weight: 1.0 kg (2.2 lbs)

Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95% non-condensing humidity

Frequency Response: 100-3.4KHz

Sampling Rate: 64K (equivalent)

User Message Length: 7.5 minutes maximum

Recording Audio Input Level: 30mV - 1.0V RMS (AGC range)

600 Ohm Audio Output Level: 0.3V RMS maximum (across a 600 ohm load)

Speaker Output Power: 2 watt peak

Connections: (1) 6-position cage clamp terminal block, (3) 3mm (1/8") audio jacks, (1) handset jack

Pre-recorded Pacifier Message Length: 30 seconds total

Minimum Speaker Impedance: 2.66 Ohms: (3) 8-Ohm speakers

Product Installation & Specifications

Prevent Long Distance Abuse with a Programmable Toll Restrictor

Ideal for applications where long distance phone calls cannot be tolerated, the TR-1 is a cost effective, user programmable, Tone or Pulse Toll Restrictor.

Concealed in an RJ11C jack housing, the TR-1 is designed to allow local and/or specified long distance privileges while eliminating other toll calls. The TR-1 also provides a 46 number allow/restrict table, a 6 digit bypass code (allows appropriate users long distance access), and an outbound call timer with disconnect.

Applications

	Telephone line powered
	Non-volatile E² memory
	Compatible with Touch Tone or rotary phones
	1-49.5 minute call timer with disconnect
	Programmable allow or restrict table stores up to 46 prefixes, area codes or telephone numbers
	(6) digit bypass code for single call override
	Programmable to restrict all outgoing calls
	Concealed in a standard RJ-11C jack
	Allows emergency and toll free numbers

Features

	Prevent the use of hand held dialers
	Prevent outgoing calls on public phones, etc.
	Force long distance calls through alternative long distance carriers
	Courtesy phones in banks, hotels, etc.
	One year warranty
	Made in the USA

Specifications

	Power: Phone line powered (24V DC w/20mA minimum)
	Dimensions: 70mm x 57mm x 22mm (2.75" x 2.25" x .88")
	Shipping Weight: 0.45 kg (1 lb.)
	Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity
	Connections: (1) RJ11 jack, (2) screw terminals

product specs.

Provide Line Status and Message Waiting Indication

When used with an analog phone line, the VR-1A will provide "ring" indication, "on the phone" indication and "message waiting" indication for both "stutter dial tone" and standard message waiting voltage. In this application the VR-1A connects directly to tip and ring.

When used with a headset, you can end those nagging interruptions that occur when associates’ don’t realize you are on the phone because you are using a headset. The VR-1A will flash twice indicating to everyone that you are on the phone and you are not to be disturbed. The VR-1A installs in the handset/headset jack using an included "T" adapter.

When used with electronic or digital phones, the VR-1A won’t have you guessing which phone is ringing in busy offices. The flashing LED can be seen up to 100 feet away. The VR-1A connects directly to the electronic phone’s speaker.

Features

Displays "ringing," "on-the-phone" or "message waiting"

LED visible up to 100 ft

Power supply included

Compact package mounts with double-back tape

Connects with modular cord Special "T" adapter provided for handset applications

One year warranty

Made in the USA

Specifications

Message Waiting Voltage: 90V - 125V

Power: 120V AC/12V DC 500mA UL listed adapter provided

Dimensions: 70mm x 50mm x 40mm (2.9" x 2.1" x 1.5")

Shipping Weight: 1lb.

Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95% non-condensing humidity

Connections: (1) RJ14 jack

Light: 19mm (.75") red LED

Visibility: 30m (100’) typica

Applications

	Call centers
	Telemarketing Product support groups
	Office cubicles
	C.O. based voice messaging
	Purchasing departments
	Sales offices

product specs.

Provide Visual Lamp Indication of Message Waiting and Ringing

The message waiting lamp retrofit kit is compatible with any telephone system with standard DC message waiting voltages ranging from 90VDC to 120 VDC.

The LM-1A is fully modular for quick plug-in installation by non-telephone personnel. The unit’s LED will blink at a steady rate when the message waiting voltage is detected.

The LM-1A will also flicker when the phone rings, helping to reduce noise in quiet areas by providing a convenient visual indication for ringing or message waiting.

Note: The LM-1A is not compatible with any AT&T phone system

Features

Attractive styling

Easy retrofit mounting

Works with nearly all message waiting voltages

One year warranty

Made in the USA

Specifications

Input: 80V DC to 150V DC message waiting voltage, minimum 40V AC ring voltage

Viewing Distance: Up to 15m (50 feet)

Dimensions: 65mm x 35mm x 20mm (2.56” x 1.38” x .79”)

Shipping Weight: 0.45 kg (1 lbs)

Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity

Connections: (2) RJ11 plugs

Applications

	Message waiting indication on analog lines supplying standard message waiting voltages
	Ring indicator in offices

When a phone call comes in, a bright strobe light flashes and an adjustable, extra loud amplified ringer sounds so that calls are never missed again. Up to 120+ dB. White only

	Telephone line powered (no batteries needed)
	Durable design
	Ringer high/mid/low switch
	Tone control hi/low switch

For applications with more than 1 line CLICK HERE

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