Compatible If you subscribe to central office based caller ID, the SVMi-4
is compatible. Just as the Caller ID data appears on DCS keysets, so the same
information is saved in your voice mailbox for each message you receive. This
can be used for call back or simply to identify the caller.
SVMi-4 can be easily field upgraded from 2 ports and 16 mailboxes to 4 ports
and 16 mailboxes by using a hardware upgrade key. This upgrade doubles the
call handling capabilities of the system.
Keyset Display and
Soft Key Support If you have a DCS display keyset the number of new
messages will be displayed on it. The display will also echo many of the
options available. You will be able to negotiate through the SVMi-4 menus
using the Keyset display and the soft keys below the display to respond to
Music or announcements may be recorded in the SVMi-4 Memory and used by the
DCS phone system for music on hold. The recorded announcement or music will
play in a continuous loop and may be used to provide custom on hold
announcements or promotional messages.
Proprietary Design The
SVMi-4 is designed to work specifically with the DCS 50si and the DCS
compact. This allows tighter integration with the phone system and allows for
enhanced features like Call Record and Answer Machine Emulation and Display
and soft key support not normally available third party voice mail / auto
Prompts Although the SVMi-4 contains all the spoken prompts to provide an
operational system, some people may want to add or re record some prompts.
This can easily be done using the built in voice studio.
Synchronized Clock The
SVMi-4 clock is responsible for providing each message with a date and time
stamp, changing between day and night modes is always synchronized with the
Directory Callers who do not know an extension number in the system but
do know a name, may enter the first few letters of the persons name and be
transferred. This system may even be used internally if an extension number
is not known.
may use the SVMi-4 to supply a recorded announcements or audiotext message to
callers. Audiotext allows you to provide information only without giving the
option to record a message. An example of this might be directions or hours
Routing The Auto attendant can transfer or route callers based on the
digits they enter. Callers may be transferred to station, groups or the
system directory to select a subscriber based on their name
Hours Answering The Main Auto Attendant greeting for the SVMi-4 changes
from the day to the night greeting automatically when the phone system
changes from day to night mode.
Camp On Support
Each station user on the system may decide if they want the SVMi-4 to
transfer additional calls to them if they are on the phone. Calls transferred
to a busy station, if unanswered will be sent to voice mail or any other
destination according to the users needs.
Direct to Mailbox
You may have mailboxes on the SVMi-4 system that do not have associated
stations. This is ideal if you have a small number of employees in your
office but numerous employees outside the office that need to keep in
Special Events When your business closes because of a Holiday or special
event the SVMi-4 can provide a special appropriate greeting to your callers.
Overflow The SVMi-4 may be programmed to answer any or all lines
immediately or answer only the calls that your operator does not pick up.
Prompts At any time during an announcement or greeting, callers may dial
a selection and the SVMi-4 will immediately respond. It is not necessary to
listen to all the options if you are a ‘power user’ and already know what
you wish to do.
Handling The SVMi-4 can answer and process up to 4 calls simultaneously,
with the upgrade key installed.
Callers may connect with an available operator any time by dialing 0.
Voice Mail Features
Emulation This feature allows you to monitor calls left in your voice
mail box through the speaker of your DCS keyset. In function it is very much
like screening a call on your home answer machine.
Auto Log In
When calling Voice Mail, the DCS system can correctly identify you as the
caller and ask for your password (optional). The benefit of this is that you
do not have to identify yourself to the SVMi-4, it knows who is calling and
what mailbox you want to access.
Message Auto forward allows messages left in one mailbox to be
automatically forwarded to another mailbox. The delay time before the message
is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day).
After the message is forwarded it may be deleted or saved in the original
designated system administrator can broadcast a message to everyone in the
Call Back When
listening to your voice mail messages you may press one key to automatically
call back the person who left you the message, This call back feature may be
allowed for internal calls and / or external calls. Long distance may be
either allowed or denied and specific area codes may be allowed or denied.
For external calls, Caller ID is used and therefore must be received from the
Call Forward to
Voice Mail Any station on the DCS phone system may be forwarded to the
SVMi-4 voice mail. Forwarding types are Forward all calls, Forward only when
busy, Forward only when no answer, or forward when either Busy or No answer
Date and Time Stamp
Each message you receive will be stamped with the time and date of its
Notification When you have messages in your mailbox, you may be alerted
at your cell phone, home phone or any other phone.
Notification When you have messages in your mailbox you may be notified
via your pager. The display on your pager will show your mailbox number
Greeting Each mailbox has its own associated individual greeting recorded
in the mailbox owners voice. This may be changed as frequently as you desire.
Name Each mailbox has its own associated individual name recorded in the
mailbox owners voice.
Password Each mailbox has its own associated individual password selected
by the user or system administrator. This provides some security and prevents
unauthorized access. The password may be up to 8 digits long.
Whenever you access your mailbox, you are told the number of new and old
messages. You may selectively listen to the new or the old messages.
When a message has been heard, you may delete it.
Forward When listening to a message you may fast - forward 5 seconds.
This is useful if you are looking for a specific piece of information like a
With Append Messages received in your mailbox may be forwarded to other
mailboxes on the system. Introductory remarks may be added for the recipient
in front of the message
At any time while listening to your voice mail messages, you can pause the
Message Play Order
Each mailbox may be set up to play messages in order of oldest first (FIFO)
or newest first.(LIFO)
Messages may be replayed as many times as you like
When listening to your voice mail messages you may press one key to
automatically leave a message for the person who left you a message, This
call return feature may only be used for internal calls.
Any sent message may be canceled before the recipient has received it.
When listening to a message you may rewind 5 seconds. This is useful if you
are looking for a specific piece of information like a phone number
You may save any message. Once saved it will remain as a ‘saved’ message
until it is deleted
From within your mailbox you may send a message to any other mailbox owner on
the system. This makes it easy for any employee who is out of the office to
send a message to another internal user.
Message Scan allows a user who is retrieving their messages to ‘scan’
through them. The first few seconds of each message will be played.
When listening to new messages, if you a searching for a specific one you can
skip over new messages. This saves the message as a new message. Its like
picking one thing out of your in- basket without disturbing all the others.
At some time, everyone discards a message, and immediately wishes they had
kept it. The undelete feature of the SVMi-4 will allow you to retrieve
messages that have been deleted.
Light Indication An indication on your keyset tells you when you have new
messages. Press one button to connect with your voice mail.
New / Old Selection
When you access your mailbox you may chose to listen to either new or old
messages. This makes it easier to find specific information contained in an
old message without having to listen to all the new messages first.
One Touch Access
The SVMi-4 Voice Mail can be accessed to check messages or perform
administration simply by pressing one button on your DCS keyset.
Administration You may change settings for your mailbox any time you
like. Personalize the greeting that callers will hear, your name, password
and notification options
Each mailbox can greet the caller in with a personalized announcement
offering instructions. This greeting may be changed as often as necessary.
The new message will replace the existing greeting.
Quick Memo / Direct
Messaging This feature makes it easier to leave messages for others in
the office. It allows the user to access mailboxes without dialing the
extension number first. Easily leave a message for anyone that has a mailbox.
While the SVMi-4 system is running, a connected administration terminal will
show useful statistics about the system. Number of calls, average calls per
week, number of times all ports were busy, total messages and space
Mailbox The designated system administrator can perform many routine
activities from their mailbox by using the system administration special
menu. These activities include adding and removing mailboxes, and changing
When the SVMi-4 is first installed a range of mailboxes matching the DCS
database is created. This reduces set up time.
Back Up And Restore
The customer database can be saved to a PC hard drive and restored at a later
date. This is useful in a number of maintenance scenarios. Note: additional
hardware is necessary to accomplish this.
The SVMi-4 is designed to be in operation as soon as it is installed.
All administration is under password control to prevent unauthorized access.
Programming - On
Site Or Remote Many of the commonly accessed programming options are
accessible from a touch tone telephone. This makes routine administration
easy and convenient.
A database of subscribers can be viewed at the administration terminal
Programming From any Tone phone in the world an administrator can record
custom prompts and add or delete mailboxes.
Voice Studio An
included voice studio lets you re-record any prompt in the system and even
edit it for better sound